Cancellation
- In the event of any cancellation, we adopt a ‘Policy of Fairness’.
- As a small business governed by the restricted numbers of potential customer spaces available under the terms of our licence and the scale of our operation, our latitude for flexibility on cancellation is limited.
- If a customer cancels and it’s not the fault of Bowland K9 Training, we have the right to protect ourselves or we will go bust, but we must take into account what our business is actually losing as a result. Such costs must not be excessive. And of course, cancellation may not be your fault either.
- All payments are to be made upon receipt of invoice or as otherwise agreed.
- However, your rights under The Consumer Rights Act 2015 mean you have a right to cancel a contract and our policy of ‘fairness’ attempts to be fair and transparent to our customers.
Cancellation charges
Please see below.
- Any cancellation must be provided in writing at the earliest opportunity, either by letter or email direct to our physical or email address.
- If a customer cancels a booking within 48 hours of a booking date for home boarding / day care or dog training, 100% of the booking is due.
- For a cancellation between 48 hours to 28 days prior to the start of the booking period, 75% of the full booking costs is due.
- For a cancellation over 28 days prior to the start of the booking period, fees less the non-refundable booking fee of £50 will be refunded, or held over for subsequent bookings, as directed by the customer.
Our ‘Policy of Fairness’
- Not-with-standing the above, Bowland K9 Training will always treat each customer fairly and transparently.
- We will use our best endeavours to replace your cancelled booking with a new customer. Where we are able to resell your original booking period to another customer, and to reduce or eliminate any losses that Bowland K9 Training might have incurred, we will reimburse you with such monies, less any administration cost.
Insurance
Please check whether your holiday and household insurance cover you for any unforeseen cancellation of your pet’s visit/services prior to booking.
Hospitalisation or death
In the event of hospitalisation of your pet or yourself/immediate family member, or of either party’s sad demise that results in your booking cancellation, please advise us with confirmation in writing and we will look as favourably as we can on such a situation.
Changes
Please note: Our Terms & Conditions and our Cancellation Policy may change at any time. The most recent versions are provided on links provided on the footer our website. However, in the event of any change that might impact an existing booking of our Terms & Conditions or Cancellation Policy, we will provide such a customer with a minimum of 7 days prior notification in writing.
Advice
Advice about your legal right to cancel is available from your local Citizens’ Advice Bureau.