Terms and Conditions
- All Personal (121) Training Packages are sold as a whole package, and not a number of individual sessions. Personal Training Packages are payable in advance and cannot be scheduled without full payment
- Your rights under The Consumer Rights Act 2015 mean you have a right to cancel a contract and our policy of ‘fairness’ attempts to be fair and transparent to our customers.
- If the customer wishes to change their booking in any way after payment has been made, they must inform the Company immediately.
- We understand that things happen in life that cannot be controlled, and as a result sessions sometimes need to be rescheduled. Please be aware that this costs us money if we cannot fill the agreed time slot. Any sessions cancelled in less than 24 hours will be charged as a full session from your package.
- 3 x Sessions Packages must be completed within 8-weeks beginning on the date of their first session.
- 6 x Sessions Packages must be completed within 12-weeks beginning on the date of their first session.
- Females in Season/Heat: Please contact us immediately if your dog comes into season/heat if you are currently working with us. We will advise the best options available to continue training. If we request that the training continues, absolute care will be taken to ensure no male dogs come into contact with the female in heat. If you arrive at a training session without previously advising us of the season/heat, we may not be able to carry out the session and this session will be charged as a full session within your course.
- Sick Dogs: Please contact us immediately if your dog is ill and you have an appointment. We will not charge for sessions rescheduled due to ill health. The Company reserves the right to request a letter from a vet if a Clients dog is deemed unfit to continue training due to health reasons. Clients should not attend any appointments with unhealthy dogs. If you arrive at a training session with a sick dog, we will not be able to carry out the session and this session will be charged as a full session within your course.
Cancellations and refunds
In the event that a Client wishes to cancel their training package, they must notify the Company as soon as possible in writing. Cancellations by phone will not be accepted. Please email bowlandk9training@gmail.com to cancel your package.
The following terms apply:
- Any rescheduling or cancellations in less than 24 hours will be charged as a full session.
- All refund and deferral applications must be made at least seven (7) days before any agreed Training Package start date.
- Refund applications made up to seven (7) days before the Training Package commences will be eligible for a full refund minus a £15 administration fee. Alternatively you can postpone your Training Package booking to a later start date with no administration fee deductions applied. Postponement of the start date for the training package can be no longer than 2 weeks.
- How to claim a refund: You must notify the Company in writing/ by email, following your cancellation. All refunds will be subject to the terms and deductions outlined within these terms
- Refunds will be made in the same process as the original payment was made, other than cash payment. Cash payment refunds must be completed by bank transfer
- In the event the Company is unable to run a session, or make suitable alternative arrangements, the customer will be entitled to a full refund of that session. Refunds will be processed within 5 – 10 working days of notification of refund, depending on your bank
- We allow the Client to reschedule sessions on the following time basis:
- One (1) session with less than 3 Days, but more than 24 Hours notice (not inclusive of weekend appointments). Rescheduled session to be rebooked within 2 weeks of the original session
- One (1) sessions in less than 7 Days, but more than 3 Days notice (not inclusive of weekend appointments). Rescheduled session to be rebooked within 2 weeks of the original session
- Any further rescheduling by the Client will be chargeable as a session against your course
- No refunds are available for non-attendance